Returns & Exchanges

At Niconi, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on products in their original, unopened condition. If your order arrives damaged or incorrect, our dedicated support team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your Niconi account and select the order you wish to return, or contact our support team with your order number and reason for return.

• 2.
  Pack Securely

  Place the unused items back into their original packaging to ensure they are protected during transit and include your printed return authorization form.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.